Facility faq Term 1

How can I access Mustamir Platform?

Through SCFHS website - E-services - centers services - Mustamir platform.

What is the difference between the ordinary entity and the electronic entity?

Ordinary entities: are the entities that provide professional development activities and programs in a regular manner (personal attendance and live broadcast) so that it is not via an electronic platform (electronic platforms do not include live broadcast applications such as Zoom and Microsoft Teams) Electronic entities: are electronic platforms that provide e-learning activities and are approved by the National Center for E-Learning.

What is the method of providing the accreditation requirements for entities?

You can view the standards and requirements for accreditation for professional development entities via the Saudi Commission for Health Specialties website - Accreditation - Continuing Professional Development - Standards and Requirements - Provider of Continuing Professional Development Services - An entity wishing to be accredited to provide continuing professional development activities and programs - Guide for implementing accreditation standards for professional development entities.

What is the method of providing the requirements for accreditation of electronic entities / electronic platform?

You can view the standards and requirements for accreditation for professional development entities through the Saudi Commission for Health Specialties website - Accreditation - Continuing Professional Development - Standards and Requirements - Provider of Continuing Professional Development Services - Accreditation of a provider of electronic continuing professional development activities and programs

What is the method for providing the requirements for licensing a private health training center?

You can view the standards and requirements for accreditation for professional development entites through the Saudi Commission for Health Specialties website - Accreditation - Continuing Professional Development - Standards and Requirements - Provider of Continuing Professional Development Services - Requirements for licensing private health training centers.

I would like to inquire or contact the Private Health Training Centers Licensing Department?

You can contact the department via e-mail: cpd.centers@scfhs.org.sa ​

I would like to apply for the approval of an electronic platform. How can I obtain a license for the National Center for E-Learning?

You can obtain a license for the National Center for E-Learning by filling out the attached electronic platforms reference letter on the continuous platform and going to the National Center for E-Learning to complete the procedures and obtain the license.

I applied to an entity for accreditation and the application was rejected. what are the reasons?

The rejection decision issued by the Executive Department for Professional Development, which is on the entity’s account in Mustamir platform, includes the reasons for the rejection. If you have other inquiries, you can contact cpdprovideracc@scfhs.org.sa

I applied to an entity for accreditation and the application was rejected. Can I apply again?

Yes, you can apply again after a full year has passed since the rejection decision.

Are there training workshops on the system?

There is a manual for using the system, and you can obtain it through contacting the Accreditation Department on: cpdprovideracc@scfhs.org.

I have a forthcoming conference and would like to make a preliminary booking.

You can apply for a preliminary booking service for a conference through Mustamir platform.

How can I add new coordinators/change a manager or modify the entity's information in general in the system?

You can do this by logging into Mustamir platform and applying for the entity’s data update service

What is the meaning of conditional approval of the entity?

The entity did not meet all the criteria for accrediting the entities in the required form and was granted conditional accreditation, so that the performance of the entity will be monitored during the period of supervision of the concerned standards and to ensure that they are met.

When should I apply for accreditation renewal?

The period of accreditation of the entity to provide activities and professional development programs is three years, and the entity is bound to renew the accreditation granted to it six to three months before its expiry.

I have a technical problem with the entity’s account / approval of an activity in Mustamir platform?

For technical problems in Mustamir platform, please contact the following email mustamir_support@elm.sa

What is the mandatory training program that the entity’s employees are required to pass?

The training program that managers and coordinators of entities must pass is Fundamental 101, which can be accessed via the following link: click here

I have a complain against a CPD institution how can i submit it ?

 You can submit a ticket through Tawasul System Click Here